SoftTooler Support Center
Sales
Frequently
Asked
Questions
Sales Frequently Asked
Questions
1. What payment methods does SoftTooler support?
Currently we accept Paypal,Credit Card, Visa, MasterCard, American Express, Discover,Direct Debit etc. And smartphone apps will be purchased via GooglePlay/App Store.There will be some differences between different products, you can confirm it on the specific chectout page.
2. Is it safe to purchase from your website?
It is completely secure. We ensure the security of your transactions and protect your personal information through encryption and other security measures to provide a safe shopping experience.
3. How to activate my product after purchase?
You will receive the order confirmation email which contains the registration information immediately after you complete payment. Enter your email and the registration code you received in the registration prompt from your product to activate it, then you can enjoy all features.
4. Can I cancel the subscription anytime after purchase?
Yes, you can cancel it anytime. If purchase the 1-Week Plan, 1-Month Plan, 1-Quarter Plan, or 1-Year Plan, auto-subscription will be enabled. If you don't want a subscription, you can cancel it on your own. Check here to contact our customer support.
5. Can I get a refund if the product doesn't work?
We do have a 30-day Money Back Guarantee for all products. If you have any questions or you're not satisfied with any aspect of software or service, please feel free to contact our support team. You can also review our refund policy via https://www.softtooler.com/company/refund-policy/.
6. What should i do if the payment is not successful?
Verify that the payment information provided is accurate, including the card number, expiration date, CVV code, and billing address. Or clear the cookies of your browser, make sure the network connection is good and try again. If possible, switch to another accepted payment method.
7. Can I get the free trial before purchase?
Most of our products have free trial available on the product pages for you to test before purchase. Please note that these trial versions may have functional limitation, but they won't prevent you from testing the main function of the product. If you would like to enjoy all features, we highly recommend that you can upgrade to the full version.
8. Can free trial customers enjoy customer service/support?
Yes, both the trial version user and the full version user can receive the customer support. Please feel free to contact us for assistance if you encounter any problems.